Restocking Refund Policy
You may return eligible items within 7 days of the delivery date. Items returned after this window will not be accepted for refund or exchange.
Eligibility for Return
To qualify for a refund or exchange, items must be:
• Unworn, unwashed, and unaltered
• In original condition with all tags attached
• Returned in original or equivalent packaging
• Accompanied by proof of purchase (order number or receipt)
Items that are final sale, worn, damaged by the customer, or missing tags are not eligible for return.
Restocking Fee
A 20% restocking fee applies to returns of non-defective merchandise. This fee is deducted from your refund to cover inspection, repackaging, and return-to-inventory costs.
The restocking fee does not apply when:
• The item arrived defective, damaged, or faulty
• We shipped you the wrong item
How Refunds Are Calculated
Standard return (No defective piece) - Purchase price refunded, 20% Restocking fee.
Defective / Wrong item shipped - Full price, No fee.
Exchange for different size or colour - Full value applied, No restocking fee applied only shipping fee.
Return shipping cost - Non-refundable, Unless item was incorrect or defective.
Original shipping charges are non-refundable in all cases except defective or mis-shipped items.
How to Start a Return
1. Contact us at support@gridironclothing.com or through your account order history within 30 days of delivery.
2. We'll issue a Return Authorization (RA) number and prepaid or self-paid return label instructions.
3. Pack the item securely with the RA number included.
4. Ship the item back within 7 days of receiving your RA number.
Returns sent without an RA number may be delayed or refused.
Processing Time
Once we receive and inspect your return, please allow 14 business days for processing. Refunds are issued to the original payment method; please allow an additional 3–5 business days for the refund to appear on your statement, depending on your bank or card provider.
Exchanges
Exchanges (size, color, or style swaps of equal value) are not subject to the restocking fee. If the new item costs more, you'll be charged the difference; if it costs less, the difference will be refunded. Customers will be responsible for the shipping costs.
Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and a photo of the issue. We'll cover return shipping and issue a full refund or replacement at no cost to you.
Non-Returnable Items
The following are final sale and cannot be returned or refunded:
• Underwear, swimwear, and other intimate apparel (to maintain hygiene standards)
• Items marked “Final Sale” or purchased with a clearance discount
• Gift cards
For any questions about this policy or help with a return, reach out to us at
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